Privacy Policy – Naseem Homes Vacation Rental

1. Introduction

Naseem Homes Vacation Rental (“we,” “our,” or “us“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website ( Naseem.homes ) and our rental services..

By using our website and services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information from guests, property owners, and website users:

    2.1 Guest Information (Required for Check-in & DTCM Compliance)

  • Full Name
  • Date of Birth
  • Nationality.
  • Valid Passport or Emirates ID Copy (as mandated by Dubai Tourism and Commerce Marketing (DTCM)
  • Contact Information (phone number, email address)
  • Payment Details (collected via secure third-party payment gateways)
  • Check-in and Check-out Details

2.2 Property Owner Information

  • Full Name / Business Name
  • Contact Details.
  • Property Details (location, size, facilities, etc.)
  • Bank Account Details (for rental income payments)

2.3 Website User Data

  • IP Address & Browser Information (for security and analytics)
  • Cookies & Tracking Technologies (to enhance user experience)

3. Why We Collect Your Data

We collect your personal data for the following reasons:

We may update this policy to reflect legal or operational changes. The latest version will always be available on our website.

Last Updated: 15 April 2025

  • Legal Compliance: To comply with Dubai’s DTCM regulations requiring all holiday home operators to submit guest identity details.
  • Booking & Check-in Process: To confirm reservations and ensure a smooth stay.
  • Security & Fraud Prevention: To verify identities and prevent fraudulent activities.
  • Customer Support: To assist with inquiries, cancellations, and refunds.
  • Marketing & Communication: To send booking confirmations, promotions, or updates (only with your consent).

4. How We Store & Protect Your Data

  • Secure Servers: All personal data is stored in encrypted and secure databases.
  • Restricted Access: Only authorized personnel can access guest and owner data.
  • Data Encryption: Sensitive information (such as passport copies) is encrypted during transmission and storage.
  • Compliance with UAE Laws: We comply with Dubai’s data protection regulations and international privacy standards.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share it in the following cases:

  • DTCM & UAE Authorities: Guest passport/ID details are submitted as per government requirements.
  • Payment Processors: Secure third-party providers handle payment transactions.
  • Security & Law Enforcement: If required by legal authorities for fraud prevention or investigations.

6. Data Retention

  • Guest Data: Retained for the legally required period under DTCM regulations.
  • Booking & Payment Data: Stored for accounting and tax purposes for 1 year.
  • Marketing Preferences: You may opt out of marketing emails at any time.

7. Your Rights

You have the following rights concerning your personal data:

  • Access & Correction: Request a copy of your data or update inaccurate information.
  • Data Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Withdraw Consent: Opt out of marketing communications.

8. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze website traffic, and improve services. You can manage cookie settings through your browser.

9. Contact Us

For any privacy-related inquiries, data access requests, or concerns, please contact us:

📧 Email: contact@naseem.homes

📞 Phone: +971 54 375 9517

10. Updates to This Privacy Policy

We may update this policy to reflect legal or operational changes. The latest version will always be available on our website.

Last Updated: 15 April 2025